Damaged items must be reported/emailed within 3 days of receipt with photos attached to firstname.lastname@example.org. If not reported within 3 days, we will not issue replacements. Shop Infinity is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.
If you have received an incorrect item or have experienced another issue with your order, please contact us either on our contact page HERE or email us email@example.com within 3 days of receiving your order with a picture of the items and packing slip.
First Contact Us Here
Then we will organise a return. You will also notice in your parcel when received you have a free return slip. This will also be used in the process.