What happens if my package is returned to sender or refused?

If your order is RTS, we will contact you once your order is returned to our distribution centre. Original shipping fees are non-refundable. For items returned to Shop Infinity due to an undelivered address or issues with customs, refunds will be issued for the net price of your item(s) minus the shipping charge. If this is outside of your control.

Tracking info show's that the package is delayed

If your item is delayed please contact the shipping courier with your tracking information, located on your shipping confirmation email, to find out the most updated status of your package. Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number and cannot make enquiries to the courier on behalf of you.

When will I receive my package?

Pre-sale items will require longer processing times. An order containing a pre-sale item will not be split and the full order will be sent once the pre-sale item ships.

Exclusive and/or Limited Edition/Limited Stock item(s) may require longer processing time(s). An order containing an item with a longer processing time will not be split. Processing time is separate from shipping time. Orders are processed Monday-Friday (excluding holidays/public holidays). Processing time requires 3-7 days. Once the order is processed its up to Australia Post & DHL For International orders. Typical for Australian Orders its about a Maximum 2 week turn around from purchase to door step.

If an order is purchased from Friday afternoon and into the weekend your order will be processed on the next business day. Shipping time is based off the method selected by the customer at checkout. Shipping timelines do not apply to international orders.

Tracking information says my package is delivered but I never got the item

Shop Infinity does not hold or accept responsibility for packages or items lost,  stolen, or stuck in transit when being delivered back to our distribution centre. Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number.


How do I order Internationally?

Same way as you would if you were local. At checkout when you put in your address the checkout page will update automatically.

Shipping Options & charges

We USE DHL for International Shipping.

  • Zone 1 (New Zealand) $16.00 for first garment $4.00 for each additional garment sent in a single parcel.
  • Zone 2 (Asia – Pacific) $18.50 for first garment $5.00 for each additional garment sent in a single parcel.
  • Zone 3 (Western Europe) $19.50 for first garment $6.00 for each additional garment sent in a single parcel.
  • Zone 4 (North America) $20.50 for first garment $6.00 for each additional garment sent in a single parcel.
  • Zone 5 (Rest of World) $21.00 for first garment $6.00 for each additional garment sent in a single parcel.

My Zone Is NOT listed For International Shipping?

If your zone is not listed on checkout for shipping and you wish to purchase merch, please use our contact form to get in contact with us and we will help you get your merch.


What currency will I be charged in?

All orders through Shop Infinity will be processed through pay-pal and will have the currency your purchasing from converted to Australian Dollar.

Exchange Rates

Differences in prices may vary according to the time an order is placed, and the time the payment is processed. Shop Infinity is not responsible for differences in exchange rates from when an order is placed, the payment is processed, or when a refund is processed.

Price Changes

We reserve the right to change the prices of our products at any time. We will always strive to keep prices competitive relevant to quality of product.

Late or Missing Refunds

Refunds can take up to 10 business days to appear on your statement, depending on how your bank or financial institution processes them. If Shop Infinity processed a refund and you have not received a refund after 10 business days, contact your Bank or Credit Card Company to see if the refund is still pending.  Currency exchanges may take longer than 10 business days.

Refunds & Returns

Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved,   you will receive an email with a digital store credit for the net amount of the item(s) returned, that can be used immediately


Can I exchange an Item?

Because we can’t ensure our customers will be issued the style/size they desire by the time their returned items come back, we do not offer exchanges.  

By processing a return through our Customer Support and sending your items back, you will receive store credit to make a future purchase.  

I have received the wrong item/size

Damaged items must be reported/emailed within 3 days of receipt with photos attached to admin@shopinfinity.com.au. If not reported within 3 days, we will not issue replacements. Shop Infinity is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.

If you have received an incorrect item or have experienced another issue with your order, please contact us either on our contact page HERE or email us admin@shopinfinity.com.au within 3 days of receiving your order with a picture of the items and packing slip.

How do I return an item?

First Contact Us Here

Then we will organise a return. You will also notice in your parcel when received you have a free return slip. This will also be used in the process.


My Shipping Info Was Incorrect or has changed

Once the order has been placed and has been marked as completed we can not do anything to change that. You must contact Australia Post or DHL for international orders to see if you can re route your parcel. This is NOT Shop Infinity’s Responsibility for you placing the wrong address, we are sorry.

If your order is still being processed we strongly recommend you contact us immediately before its to late to see if we can rectify it.

Changing an order

We cant change an order unfortunately. Once the order has arrived to your house/location you can contact us for a refund/store credit to purchase the item you wish to change the item with. The refund/store credit will be issued only when the item is received back to our depot and been inspected.

Cancelling orders

Unfortunately we cannot guarantee cancellations if the order is already in production. Most orders go into production 24 hours after purchasing. If you would like to check if it’s possible to cancel your order, please email your order number and request for the order to be cancelled to admin@shopinfinity.com.au


Are you a Charity?

No Infinity is not a charity, we do what we do out of good will. We decided to make good use out of our profits on the community instead of our-self. Our happiness is fuelled by the smile on your face and the thousands of other people we have made happy through doing what we do.

Why do you dropship?

We Drop ship because our method of business requires us to be out of the office filming content for you guys which puts inconsistency on our orders and makes customers unhappy which we don’t want. We wanted our customers to be happy and being a small business we decided that using a drop shipping supplier to support local companies within Australia was the best option and also allowed our products to be consistent for you guys. We don’t want our products to ever be out of stock and we always want you the customer to get what you want when you want which is why we went with this method.

Are you a Drop shipping Company?

Yes we are, we use local suppliers with high quality products within Australia. Although we Drop Ship our products are still 100% branded to Infinity.