RETURNS & REFUNDS

RETURNS

You can return a product for up to 7 days from when you receive the item.  Shop Infinity only offers store credit for returns. We do not issue refunds to original method of payment. After 7 days from receiving the item, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odours, makeup, deodorant, hair, or wear) and in original packaging.

Before you Process a Return:

  • Returns are accepted for STORE CREDIT ONLY!  
  • Once our distribution centre receives your returned order, please allow up to 10 days for us to inspect and process your return.
  • Once your return is processed and approved you will receive an email with a digital store credit for the net amount of the item(s) returned, that can be used immediately.
  • The return shipping costs are the customer’s responsibility.
  • The original shipping fees are non-refundable.
  • All returns must be correctly processed through admin@shopinfinity.com.au.  Shop Infinity items sent to our distribution centre without a return done through admin@shopInfinity.com.au will be discarded upon receipt.
  • By issuing a return to Shop Infinity, you agree to the terms of the Return Policy.
  • If the return does not meet the criteria above, the return will be rejected and discarded, and a refund will not be issued.  Shop Infinity will not return rejected merchandise.
  • If you are returning a “gift”, you will need the order number and email address used to place the order.  
  • Shop Infinity does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution centre. You must provide a tracking number when you return the order.

Damaged Items:  Damaged items must be reported/emailed within 3 days of receipt with photos attached to admin@shopinfinity.com.au. If not reported within 3 days, we will not issue replacements.  Shop Infinity is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3-day window of receiving the item.

If you have received an incorrect item or have experienced another issue with your order, please contact admin@shopinfinity.com.au within 3 days of receiving your order with a picture of the items and packing slip.

Non-Returnable Items:

Considered “final sale” and may not be returned for store credit or a refund.

  • Gift cards
  • Sale/Clearance items (as indicated on the product page)
  • Exclusive Drops
  • Products considered “Final Sale” (as indicated on the product page)
  • Accessories- including but not limited to hats, stickers, jewellery and other items

Exchanges:

Because we can’t ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution centre we do not offer exchanges. If your order included duties and taxes, you will not be credited for duties and taxes paid.

By processing a return through our Customer Support and sending your items back, you will receive store credit to make a future purchase. 

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REFUNDS

Please note that original shipping fees are non-refundable, and the cost of the return shipping label is the customer’s responsibility.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. If you are approved, you will receive an email with your digital store credit for the net amount of the item(s) returned.

Reserved Rights Regarding Returns:

Shop Infinity reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing”.
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items, or potential fraudulent or criminal activity.
  • Shop Infinity items sent to our distribution centre without a return processed through admin@shopinfinity.com.au will be discarded upon receipt and will not be refunded.

Similarly, Shop Infinity reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

To Process a Return: Domestic and International Customers:

By processing a return, you acknowledge and have read our entire Return Policy and understand the terms.

Please email admin@shopinfinity.com.au to begin a return. Please include the order number and email address used to place the order.

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